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From Chatbots to Agentic AI: The 2026 Shift Every SMB Needs to Know
In the fast-moving world of digital transformation, the tools we use to communicate are evolving. For years, chatbots have been the standard for automated customer service. But as we move through 2026, a more powerful successor has emerged: AGENTIC AI.
For Managed Service Providers (MSPs) and small business owners, understanding the shift from “conversational” to “agentic” AI is the key to unlocking true operational efficiency.
Align your Technology Budget with your Business Strategy in 2026
Gone are the days of a single telecom bill. Today’s IT and communications spending spans Artificial Intelligence, UCaaS, MDM, SaaS licenses, UcaaS and multi-cloud infrastructure like AWS, Azure, and Google Cloud. This digital transformation delivers agility but also fragments visibility, creating a perfect storm for unmanaged costs.
Building a Culture of Cybersecurity That Actually Works
Cybersecurity is more than tools and checklists — it’s a business decision rooted in people. While technology like MDR and XDR strengthens detection and response, people make a difference too. When employees understand why security matters and how it protects both the company and them personally it all comes together in a layered approach to Cybersecurity.
Technology Trends for 2026
As disruption accelerates and AI becomes foundational, Gartner’s 2026 strategic technology trends offer a roadmap for small to medium businesses SMB to thrive in a hyperconnected, AI-driven world. These trends aren’t just technical shifts—they’re catalysts for business transformation, operational excellence, and digital trust.
Aligning Your Technology Budget with Business Goals
In today’s fast-paced digital landscape, small and medium-sized businesses (SMBs) must ensure that every dollar spent on technology delivers measurable value. Aligning your technology budget with your business goals isn’t just smart—it’s essential for long-term growth, operational efficiency, and competitive advantage.
Cybersecurity Awareness Month: Layered Security in an AI-Powered Threat Landscape
There’s No Finish Line in Cybersecurity—Only Layers
For years, Cybersecurity Awareness Month focused on basics like changing passwords and avoiding suspicious links. But in today’s world of hybrid work, cloud platforms, and weaponized Artificial Intelligence (AI), that advice is no longer enough. The threat landscape has evolved, and attackers now use AI to exploit human error at scale.
Why Your Business Needs a Technology Expense Audit
Gone are the days of a single telecom bill. Today’s IT and communications spending spans UCaaS, MDM, SaaS licenses, SD-WAN, and multi-cloud infrastructure like AWS, Azure, and Google Cloud. This digital transformation has unlocked agility—but also created a perfect storm for unmanaged costs.
Cybersecurity Tips for Everyone
Employees are often considered the weak link in the cybersecurity chain, but what if they were your greatest asset? What do they need to know to be part of a culture of cybersecurity? Read on to learn more about ways to make your company more secure during Cybersecurity Awareness month and all year long.
Consider the Power of Artificial Intelligence for Business Operations
Artificial Intelligence has demonstrated its potential to transform business operations with its abilities to automate, analyze and optimize tasks. But how do you choose from among the many possibilities that AI presents? Read on to learn more about what AI can do and how to harness it for your business.
Why Network Security Is More Critical Than Ever
Today’s businesses rely on network technologies to stay connected with customers, partners, and teams. Whether it’s VoIP, video conferencing, or messaging apps, these tools enable real-time collaboration—but they also create potential entry points for cyber threats. As sensitive data travels across networks, securing that data becomes essential.